Privacy Policy
Article 1. Personal Information Collected and Collection Methods
NINEONELABS Co., Ltd. (the "Company") collects personal information as follows in order to provide services and respond to inquiries.
| Items collected | Purpose | Retention period |
|---|---|---|
| Name, email address, contact number, company name | Receiving and responding to inquiries, providing quotes | 3 years |
| IP address, visit date/time, browser information, cookies | Service usage statistics, security and prevention of misuse | 1 year |
Personal information is collected via submission of the website inquiry form, direct provision by email or phone, and automatic generation during service use.
Article 2. Purpose of Collection and Use
The Company uses the collected personal information only for the following purposes.
- Receiving project inquiries and consultation, and providing quotes
- Analyzing service usage and improving quality
- Complying with relevant laws and resolving disputes
Article 3. Retention and Use Period
In principle, the Company destroys personal information without delay once the purpose of collection and use is achieved. However, it retains information for a certain period in accordance with the provisions of relevant laws.
- Records on e-commerce contracts and withdrawal of subscription: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
- Records on payment and supply of goods: 5 years (same Act)
- Records on consumer complaints and dispute handling: 3 years (same Act)
- Service usage records under the Protection of Communications Secrets Act: 3 months
Article 4. Provision to Third Parties
The Company does not provide personal information to third parties without the data subject's consent. The following are exceptions.
- Where the data subject has given prior consent
- Where an investigative agency requests it in accordance with the procedures and methods prescribed by law for investigative purposes, or pursuant to the provisions of law
Article 5. Outsourcing of Personal Information Processing
For smooth service operation, the Company outsources personal information processing as follows.
| Trustee | Outsourced work |
|---|---|
| Google LLC | Service usage statistics analysis (Google Analytics) |
Article 6. Rights and Obligations of the Data Subject and How to Exercise Them
The data subject may exercise the following rights against the Company at any time.
- Request to access personal information
- Request to correct errors, etc.
- Request for deletion
- Request to suspend processing
To exercise these rights, contact us by email (cs@nineonelabs.co.kr) and we will act without delay.
Article 7. Procedures and Methods of Destroying Personal Information
The Company destroys the relevant personal information without delay when the retention period has elapsed or the processing purpose has been achieved.
- Electronic files: permanently deleted using an irrecoverable method
- Paper documents: shredded or incinerated
Article 8. Personal Information Protection Officer
The Company designates a Personal Information Protection Officer as follows to oversee personal information processing and to handle related complaints and remedies.
| Category | Details |
|---|---|
| Officer | NINEONELABS Representative |
| cs@nineonelabs.co.kr |
You may also report or seek consultation on personal information infringement with the following organizations.
- Privacy Infringement Report Center: 118 / privacy.kisa.or.kr
- Personal Information Dispute Mediation Committee: 1833-6972 / www.kopico.go.kr
- Supreme Prosecutors' Office Cyber Investigation Division: 1301 / www.spo.go.kr
- National Police Agency Cyber Bureau: 182 / cyberbureau.police.go.kr
Article 9. Changes to the Privacy Policy
This Privacy Policy applies from the effective date. If there are additions, deletions, or corrections in accordance with laws and policy, the changes will be announced via the website from 7 days before they take effect.